Frequently Asked Questions

Q - When will my Stitch N Needs order ship?

We process and ship out all orders Monday through Friday. Orders with standard shipping will usually be fulfilled and shipped the next business day.

Once your order has shipped, you will receive your order shipping confirmation email from us.

Q - Where will my Stitch N Needs order ship from and how long will it take for my order to arrive?

All  Stitch N Needs orders are shipped out of Australia. Orders with standard shipping usually take 2-5 weeks from the day it ships to arrive to its final destination.

Q - Do you charge domestic sales tax?

Please refer to your respective countries for the Domestic sales tax.

Q - Do you ship Internationally?

We currently ship Stitch N Needs orders from Australia to the all over the worlds.

Please note we are not responsible for lost or stolen packages, or any duties and fees that may be mandated by customs upon delivery (customs $ value will be annotated as the full value of all products - discounts are not considered in the customs total value).

Please also note that Stitch N Needs does not have any prior knowledge or control over these charges and cannot estimate the amount. Customs policies vary widely from country to country, so please contact your local customs office if you would like further details.

All international orders are shipped based by weight and the country.

Prices displayed on the website are in AUD dollars and are inclusive of shipping and taxes.

Q - Can I make changes to or cancel my order?

We at Stitch N Needs work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping along with the rest of the orders received in the past 24+ hours. 

If you’d like to make any changes to your order, please email us as soon as possible with your full name and order number. We’ll let you know what we can do! 

Q - What is your return policy?

We want you to love your shopping experience with Stitch N Needs as much as possible, which is why we’re here to help. Just send us an email at info@stitchnneeds.com.au with your order number and the name of the product(s) you didn't love.

Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products.

Stitch N Needs only accept returns for products purchased on our website www.stitchnneeds.com.au Products purchased from pop-up brick-and-mortar locations must be returned to the location of purchase, in accordance to the location’s own return policy.

Q - Can I exchange a product?

We do not offer direct exchanges on any of our products.

Q - An item in my order was damaged in transit! What do I do?

We’re so sorry to hear this! Please send us an email at info@stitchnneeds.com.au with your order number, full name and an image of the damaged item and we’ll be happy to help you!

Stitch N Needs commits to take responsibility of your personal privacy and security seriously. Any information you enter on our website will be kept confidential. We will NOT sell or give out your personal information to third parties without your consent.

All your payment information will be kept through Paypal account.

However, we might occasionally send out emails about our clearance, promotion and new inventory. We kept your contact details for the tracking of your order, delivery confirmation and newsletter. If you do not wish to receive emails from us, you may unsubscribe our emails or newsletters at any time.

If you have any questions or comments about privacy policy, please feel free to contact us at info@stitchnneeds.com.au